Promotional Products Project Manager

Position Type: Full-Time, on site with potential for remote after year or two
Reports To: GM Promotions

Position Summary

Priority Group is seeking a highly organized and detail-oriented Design Apparel and Merchandise Manager to coordinate promotional products and decorated apparel projects from initial request through production and delivery.

This position is responsible for managing multiple project details, coordinating with vendors and internal teams, reviewing artwork and production specifications, monitoring deadlines, and ensuring orders are completed accurately and on time.

The ideal candidate is a proactive problem-solver who is comfortable managing multiple projects simultaneously and working independently in a fast-paced environment. Previous experience in promotional products, decorated apparel, heat press production or a related industry is preferred but not required. We are willing to train a motivated candidate who demonstrates strong attention to detail, technical aptitude and the ability to learn quickly.

Essential Duties & Responsibilities

Manage promotional product and decorated apparel projects from initial request through production, fulfillment and delivery.
Coordinate product specifications, quantities, colors, sizes, artwork, decoration methods, packaging, shipping requirements and production timelines.
Request and review vendor quotes, product information, proofs and production documentation.
Prepare, review orders and project specifications for accuracy and identify missing, conflicting or potentially incorrect information prior to production.
Communicate with vendors and internal departments to obtain information, resolve questions and maintain project schedules.
Monitor multiple active projects and proactively follow up on outstanding approvals, artwork, inventory, production and shipping.
Assist with promotional product research, sourcing and vendor selection.
Coordinate artwork and proofing requirements with internal design resources and outside vendors.
Maintain accurate project information within company systems and ensure documentation is complete and current.
Assist with heat press and apparel decoration projects as needed.
Track production and shipping schedules and communicate potential delays or issues promptly.
Troubleshoot project challenges and independently identify appropriate next steps whenever possible.
Support client service and sales teams with product information, project updates and production-related questions.
Assist with special projects, events, kitting and fulfillment programs as needed.
Perform additional duties as assigned.
Work with a team in a collaborative, fun environment. Creativity is welcome and encouraged.

Qualifications

Strong organizational and project management skills with exceptional attention to detail.
Ability to independently manage responsibilities and follow projects through to completion.
Demonstrated ability to identify inconsistencies, anticipate potential issues and solve problems proactively.
Ability to manage multiple projects, deadlines and changing priorities simultaneously.
Strong written and verbal communication skills.
Comfortable working in a deadline-driven, fast-paced environment.
Strong technology skills with the ability to quickly learn new software, systems and online platforms.
Proficiency with Microsoft Office, including Outlook, Excel and related business applications.
Ability to work collaboratively while also functioning effectively with limited supervision.
Strong follow-through and sense of ownership over assigned projects.

Preferred Experience

The following experience is beneficial but not required:

Promotional products industry experience.
Decorated apparel or apparel production experience.
Heat press equipment and heat-applied decoration experience.
Familiarity with screen printing, embroidery, heat transfers, patches and other decoration methods.
Experience with promotional product distributors, suppliers or industry-specific software.
Adobe Creative Suite experience, particularly Adobe Illustrator and Photoshop.
Familiarity with vector artwork, production-ready art files and basic graphic production requirements.
Previous experience in project management, production coordination, print production, customer service, order management or a related position.

Key Competencies

Attention to Detail: Carefully reviews information and recognizes discrepancies before they create production or customer issues.
Ownership & Accountability: Takes responsibility for assigned projects and follows them through completion without requiring continuous direction.
Problem Solving: Investigates questions, identifies solutions and knows when an issue should be escalated.
Technical Aptitude: Quickly learns new software, production processes, vendor systems and technology.
Organization & Prioritization: Effectively manages multiple active projects while maintaining accuracy and meeting deadlines.
Adaptability: Remains productive when priorities, timelines or project requirements change.
Communication: Provides clear, timely and professional communication with internal teams, vendors and other partners.

Education & Experience

High school diploma or equivalent required.
Associate or bachelor’s degree in business, marketing, communications, graphic arts, project management or a related field is preferred but not required.
Previous project management, production, promotional products, print, apparel or related experience is preferred.
Equivalent combinations of education, experience and demonstrated skills will be considered.

Position Expectations

The Promotional Products Project Manager is expected to develop a strong understanding of Priority Group’s promotional product and apparel processes, vendor resources, production capabilities and internal systems.

Success in this position requires more than processing orders. The Project Manager must take ownership of project details, recognize when information does not align, ask appropriate questions and proactively work toward solutions. The individual should become increasingly self-sufficient as they gain experience and be capable of managing projects accurately and efficiently from start to finish.

Equal Opportunity

Priority Group is an equal opportunity employer and considers qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status or any other characteristic protected by applicable law.